Refund Policy
At Hpicarhistory, operated by VENTURRA LTD (Company Number: 16679621),
we aim to provide high-quality digital vehicle history reports to our customers.
Please read our refund policy carefully before making a purchase.
Digital Product Nature
All products sold on our website are digital services. Once a report has been generated and delivered, it is considered fulfilled.
No Refund After Delivery
Due to the nature of digital products:
We do not offer refunds once the vehicle history report has been successfully delivered to the customer.
By completing a purchase, you acknowledge and agree to this condition.
Eligible Refund Cases
Refunds may only be considered under the following circumstances:
The report was not delivered due to a technical issue
The payment was processed, but the service was not provided
Duplicate charges for the same order
In such cases, customers must contact us for review.
Incorrect Information
Customers are responsible for entering correct vehicle details (such as REG).
We are not responsible for reports generated using incorrect or incomplete information provided by the user
Refunds will not be issued in such cases
Third-Party Data Disclaimer
Our reports are generated using third-party data sources.
We do not guarantee that all information is complete, accurate, or up-to-date
Differences in data do not qualify for a refund
Refund Request Process
To request a refund (if eligible), please contact us with:
Order ID
Payment details
Description of the issue
Email: Support@hpicarhistory.com
Processing Time
Approved refunds will be processed within 5–10 business days
Refunds will be issued using the original payment method where possible
Contact Information
VENTURRA LTD
Company Number: 16679621
Registered Address:
71–75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
Email: support@hpicarhistory.com
